Police Department lobby re-opens December 22 following completion of new 9-1-1 dispatch center
Police Department lobby re-opens December 22 following completion of new 9-1-1 dispatch center
The Piedmont Police Department lobby will reopen to the public on
Monday, December 22, following completion of the City’s new 9-1-1 dispatch
center – Piedmont’s most significant public safety investment in decades.
The $3.1 million, 18-month project, was completed on budget and leveraged
$2.1 million in federal American Rescue Plan Act funding. While the new
dispatch center is the most visible outcome, the bulk of the project focused on
strengthening the underlying infrastructure required to support modern public
safety operations.
Previously, the nearly 80-year-old Police Department building was
powered by a 200-amp electrical panel – a capacity more typical of a
single-family home than a 24/7 public safety facility – and lacked dedicated
backup power. This project
delivered a modern electrical core designed for today’s public safety
operations, including secure, independent backup power, ensuring the Police
Department and dispatch center can remain operational during extended power
outages or major emergencies.
Modernizing the nerve center of Piedmont’s emergency response system
Dispatch is the first point of contact for more than 13,000 calls
for service each year. Dispatchers gather critical information, assess rapidly
evolving situations, and coordinate police, fire, and medical response in real
time.
The new dispatch center replaces a severely undersized work area
that was unable to fully accommodate modern technologies with a purpose-built
workspace that supports how dispatchers work today, allowing them to more
effectively monitor, coordinate, and support emergency response in real time.
With the new facility, the City is able to better leverage existing
technology investments, such as automated license plate readers and public
safety cameras, while also being positioned to incorporate the next generation
of public safety and emergency communications technology.
The 9-1-1 dispatch center replacement is one of an unprecedented
number of capital projects completed or underway in 2025, including significant
infrastructure investments in Piedmont’s streets, storm drains, and sewer
system. A map and list of active projects is available at piedmont.ca.gov/CapitalProjects.
Police Department lobby re-opening details
With construction complete, public access to the Police Department
lobby will resume on Monday, December 22.
· Lobby access: Open 24
hours a day, seven days a week
· Public service window:
Monday-Friday, 9am-5pm
· Sharps and medication disposal bins:
Returning in January 2026